Refund policy

Return & Refund Policy

We want you to love your Windhorse Lab products. If something isn’t right, we’re here to help.

🕒 30-Day Return Window

You have 30 days from the date you receive your item to request a return.

✅ Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn and unused
• With tags and in original packaging
• Accompanied by a receipt or proof of purchase

🔁 How to Start a Return

Email us at info@windhorselab.com to begin your return.
Once approved, we’ll send you a return shipping label and instructions.
Note: Returns sent without prior approval will not be accepted.

Please send returns to:
[INSERT RETURN ADDRESS]

📦 Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

🚫 Non-Returnable Items

• Custom or personalized products (made-to-order items)
• Sale items
• Gift cards

If you have questions about your specific item, feel free to reach out.

🔄 Exchanges

To exchange an item, return the original item first. Once accepted, place a new order for the replacement.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must meet the same return conditions listed above.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note: Your bank or credit card provider may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at info@windhorselab.com.